FAQs
General FAQs for Stepnoa Store
What sizes do you offer?
We currently offer EU sizes [insert range, e.g., 36–42]. You can find a size guide on each product page to help you find your perfect fit.
Are Stepnoa shoes true to size?
Yes, our shoes are designed to be true to size. If you’re between sizes, we recommend sizing up for a more comfortable fit.
Where are your shoes design?
All Stepnoa shoes are thoughtfully designed in Portugal, blending traditional craftsmanship with modern style.
Do you offer international shipping?
Yes! We ship across Europe and the UK. International shipping outside this region is coming soon.
How long does delivery take?
Shipping within Portugal usually takes 2–4 business days. Europe and UK orders typically arrive within 5–8 business days.
What is your return policy?
We offer returns or exchanges within 14 days of delivery, as long as the shoes are unworn and in original packaging. See our Returns Policy for full details.
How do I exchange an item?
To request an exchange, just email us at hello@stepnoa.com with your order number and preferred size or style.
Are your shoes suitable for all-day wear?
Absolutely! Comfort is at the heart of our design. Stepnoa shoes are built to support you from morning to night at work, on weekends and everything in between.
How can I contact you?
We’re here to help! Reach out to us via email at hello@stepnoa.com or use our contact form [Here].