Returns & Exchange Policy

Returns & Exchanges

We want you to absolutely love your Stepnoa shoes. But if something isn’t right, we’re here to help.

Return Policy

• Returns are accepted within 14 days of delivery.
• Items must be unworn, in original condition and packaging.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

How to Request a Return or Exchange

1. Email us at hell@stepnoa.com with your order number.
2. Let us know if you’d like a return or exchange.
3. We’ll guide you through the next steps.

Refunds

• Once we receive your return, we’ll inspect the item and process your refund to the original payment method within 5–7 business days.